Support

Contact support

For help with Veilo, account access, privacy or a technical issue, email support@veiloapp.com. Include your app version (Me > About), iPhone model, iOS version, what happened and the steps to reproduce it. A redacted screenshot can help. Do not send your password, sign-in token, full payment-card details or an entire private collection export.

Sign-in problems

Use the same sign-in method and account you originally used. If you use Sign in with Apple with Hide My Email, your account may use an Apple relay address. If you still cannot sign in, email support with your sign-in method and any error message. We may need to verify account ownership before making account changes.

Photos, camera and location

Open Me > Permissions or iOS Settings to review access. If photo access is limited, add the photos you want Veilo to use. Location is optional for location-assisted features; you can choose a city manually for your collection. Cutouts depend on the image and device capabilities; try a clearer photo or use the whole-photo option when available.

Where your collection is stored

Cabinets, item photos, cutouts, notes and People names stay on your device. Signing in on another device does not download your collection. Signing out keeps the collection on the current device; signing back into the same account on that device makes it available again. Avoid deleting the app when troubleshooting missing content.

Export your collection

Open Me > Backup > Export ZIP and choose a destination in the system share sheet. The ZIP contains collection data and media, including stored original photos. It is not encrypted, and group-photo originals can include people you did not select. Store it securely. The current app cannot import or restore a ZIP export.

Delete your account

Open Me > Delete Account and complete both confirmations. After the server confirms deletion, Veilo removes that account's collection from the current device. The action cannot be undone in the app. Export any files you want to keep first. Previously exported files, shared copies, images saved to Photos and copies on other devices are not deleted by this action. Signing out or uninstalling the app alone does not request deletion of your server account. If you cannot sign in, email support@veiloapp.com for deletion assistance.

Online features and payments

For a problem with an online feature or a payment, include the date, error message and a redacted receipt or order reference if available. Check the seller and payment terms shown at checkout. Never send a full card number or security code. Purchase, cancellation and refund requests are handled under the applicable seller's terms and mandatory consumer law.

Privacy and security requests

Email support@veiloapp.com for access, correction, deletion or other privacy requests, or to report a security concern. Describe the request without including unnecessary sensitive information. The Privacy Policy explains data processing, permissions, service providers and retention.